Fresh Flower Refunds & Returns – Serving New Addington

Our Fresh Flowers Guarantee in New Addington

At New Addington Florist, we understand the importance of delivering only the very freshest flowers to our valued customers. As your trusted local florist, serving households and businesses throughout New Addington, we stand behind the quality and freshness of every bouquet and arrangement we create. Our aim is to ensure your complete satisfaction with every order, whether for a special occasion or simply to brighten your day.

Damaged-on-Arrival Policy

We take great care in preparing and delivering our floral arrangements. Should your flowers arrive damaged or compromised in any way, please inform us as soon as possible after delivery so we can resolve the matter promptly. To help us investigate and rectify the issue, we may request a clear photo of the damaged item. This ensures we maintain our commitment to quality and helps us uphold our reputation as New Addington’s trusted local florist.

Freshness Window

Our fresh flower guarantee ensures that your bouquet or arrangement will look its very best for at least 5 days from the time of delivery, provided the care instructions included with your order are followed. Because every stem is unique and conditions may vary, certain flowers may last longer. If, despite proper care, your flowers do not remain fresh for this period, please contact us within 5 days of delivery to discuss your concerns.

Refunds & Replacement Options

If you are not fully satisfied due to a quality issue, such as premature wilting or damaged blooms, we offer the following options:

• Replacement: We will arrange for a fresh replacement bouquet to be delivered at the earliest opportunity, free of charge.
• Refund: If a replacement is not suitable, we can arrange a full or partial refund, depending on the specific circumstances and condition of the order.

To qualify for a refund or replacement, requests must be made within 5 days of receiving your flowers. Following a quick assessment, we will resolve your concern swiftly and fairly, prioritising your satisfaction at all times.

Complaints Process

Your feedback matters greatly to us, and we are committed to responding promptly and professionally to any complaint. If you have concerns about your order or the service received, please follow these steps:

1. Contact our shop promptly with the details of your concern and, if possible, photographic evidence of any issue relating to flower quality or damage.
2. Our team will investigate your complaint thoroughly and provide a response, typically within 1-2 working days.
3. We will offer appropriate solutions, which may include a replacement, refund, or another resolution tailored to your needs, in line with our returns and refund policy.

It is always our intention to resolve issues to your satisfaction, ensuring you can buy with confidence from your local New Addington florist.

Trusted Local Florist – Here For You

New Addington Florist is proud to be the local flower specialist trusted by homes and businesses alike. Our commitment to freshness and customer care sets us apart in New Addington. If you need advice or have any questions about your order, returns, or a complaint, please get in touch – our experienced team is always happy to help. Thank you for choosing New Addington Florist for truly fresh flowers and reliable local service.