Welcome to the Terms & Conditions for New Addington Florist’s online flower delivery services. By placing an order for flower delivery through our website, you are agreeing to comply with and be bound by the following terms and conditions. These conditions apply to all customers purchasing via our website throughout New Addington and the surrounding areas. Please read them carefully before completing your order.
Ordering Online: Orders for flower delivery can be placed directly on our website. Our ecommerce platform is designed to provide a smooth, secure, and user-friendly experience, tailored to flower delivery across New Addington and local surrounds. Please ensure that all recipient information, including address and desired delivery date, is accurate at the time of order.
Order Confirmation: Upon completing your order, you will receive an on-screen confirmation and, where possible, a digital receipt at checkout. This confirmation indicates receipt of your order; acceptance of your offer to purchase will occur only when we have dispatched the goods or confirmed collection arrangements.
Product Availability: While we strive to display only available flowers and arrangements online, some varieties and specific designs may be subject to seasonal availability. Should a particular flower or design be unavailable, we reserve the right to substitute it, ensuring that the replacement is of equal or greater value and maintains the style, theme, and colour scheme of your chosen arrangement. If we require to make significant changes, we will attempt to contact you for approval.
Delivery Areas: Our online flower delivery service primarily serves customers throughout New Addington and the immediately surrounding neighbourhoods. If you require delivery outside of these areas, your order may be declined or subject to additional delivery charges. Please ensure your delivery address falls within the designated area.
Accepted Payment Methods: Payment for all online flower orders must be made at the time of purchase. We accept the main credit and debit cards suitable for online transactions in the UK. Payment is processed securely and your card will be debited upon order completion.
Pricing: All prices for flowers, bouquets, and delivery as displayed online include VAT where applicable, but exclude delivery fees unless explicitly stated otherwise. Delivery charges are calculated and shown separately at checkout. New Addington Florist reserves the right to update prices and promotions at any time, but changes will not affect orders already placed and confirmed.
Payment Security: We are committed to ensuring that your payment information is protected; all transactions occur over secure, encrypted connections. We do not store any full card details on our systems, and we comply with relevant payment card industry standards.
Cancelling Your Order: If you wish to cancel your flower delivery order, please contact us as soon as possible after placement. Cancellations are only possible if the flowers have not yet been prepared or dispatched. If the order has been processed or sent out for delivery, unfortunately, we are unable to cancel or refund the purchase due to the perishable nature of flowers.
Right to Cancel: Customers in New Addington and surrounding areas purchasing bespoke or perishable items, such as flowers, do not have the right to cancel under the Consumer Contracts Regulations once the order is being prepared or after delivery has taken place. For other non-perishable products, you may contact us within 14 days of receipt to discuss a return or refund, provided items remain unused and in their original condition.
Refunds: We endeavour to supply all flowers and arrangements in perfect condition. If you believe your order is incorrect, damaged, or does not meet the description, please notify us within 24 hours of delivery. In such cases, photographic evidence may be requested to support your claim. Subject to investigation and agreement, we will arrange a replacement or refund. Refunds will only be made to the original payment method used at purchase.
Delivery Times: We will deliver your flowers to the specified New Addington address or surrounding area as close as possible to the requested date. While we always aim to fulfill same-day or next-day deliveries where offered, such services are subject to availability and may be affected by demand, public holidays, or exceptional circumstances. Delivery times cannot be guaranteed but are typically conducted during business hours.
Delivery Instructions: If specific delivery instructions are provided (e.g., leave with a neighbour or in a safe place), our drivers will endeavour to comply, but we accept no liability if these cannot be followed for reasons beyond our control. Please ensure the recipient or an authorised person is available to accept the delivery. In the event of non-delivery due to incorrect instructions or recipient absence, redelivery may be arranged at additional charge.
Non-Delivery: It is the responsibility of the customer to ensure all delivery details are accurate and complete. We cannot accept liability for orders undelivered or delivered late due to incorrect information, absence of recipient, or events outside our reasonable control (including severe weather, strikes, or road closures). Attempts will be made to contact you in such instances, and any undelivered goods will be held for collection or redelivery where feasible.
Information Accuracy: You are responsible for confirming that all details provided at the time of ordering (including recipient address, contact number, and personalised message) are accurate. Incorrect information may result in missed or unsuccessful deliveries, and we accept no responsibility or liability in these cases.
Care upon Receipt: Flowers are a perishable product, and correct care is necessary to ensure longevity. Upon delivery, please follow any care instructions provided. We cannot be responsible for deterioration due to improper handling, storage, or delayed receipt of the delivery.
Due to seasonal variations and supply conditions, certain floral varieties or colours may become unavailable at short notice. We reserve the right to substitute flowers or packaging of equal or greater value and similar appearance, ensuring the overall quality and look of your bouquet matches your selection as closely as possible. For significant changes, we will try to contact you prior to delivery.
Limitation of Liability: New Addington Florist’s liability for any claim arising from the purchase of flowers or related products is limited to the cost of the goods supplied. To the extent permitted by law, we will not be liable for any indirect, consequential, or special losses, including loss of opportunity, goodwill, or emotional distress.
We do not exclude or limit liability in cases of personal injury or death caused by our negligence, or where such exclusion would be prohibited by law.
Third Party Events: We are not responsible for delays or failures in fulfilling orders resulting from events outside of our reasonable control, such as adverse weather, natural disasters, strikes, or pandemics.
All content displayed on the New Addington Florist website, including images, product descriptions, and branding, is the intellectual property of New Addington Florist or its licensors. Reproduction, copying, or use of the content for unapproved commercial purposes is strictly prohibited.
We respect your privacy. All personal information provided during the order process will be handled according to applicable data protection laws and used only for the purposes of fulfilling your order, delivering customer service, and, where the customer opts in, for sending marketing communications. Information is shared only as required to deliver your order (e.g., to our drivers or courier partners serving New Addington and local areas).
We may amend or update these Terms & Conditions at any time to reflect changes in law, market conditions, or our business practices. The latest version will always be available on our website. Continuing to use our services indicates acceptance of any revisions. It is your responsibility to check this page before placing any new orders.
These Terms & Conditions are governed by and construed according to the laws of England and Wales. Any disputes relating to the use of our flower delivery services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid or unenforceable by law, the remainder shall continue to apply. Our failure to enforce any provision does not constitute a waiver of that provision or any other provision in these terms.
If you have any questions concerning these Terms & Conditions, or require further support regarding your flower delivery order in New Addington or neighbouring areas, please refer to our website’s contact page.
These terms apply to all customers making purchases via the New Addington Florist online shop for flower delivery and related products throughout New Addington and the surrounding areas.
Thank you for choosing New Addington Florist for your online flower delivery needs. We are committed to delivering outstanding service and breathtaking floral arrangements to our valued customers throughout New Addington and the broader vicinity.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Addington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Addington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
